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Personal Data

1-WHAT IS THE GDPR (General Data Protection Regulation)?

It is a set of laws established by the European Commission on the 25th of May 2018 which apply to all companies operating in Europe.
In order to protect internet users from data leaks and abuse of their personal data, companies must now inform visitors to their site of all digital processes involving the data collected.

As with all companies involved in e-commerce, Bleu de Chauffe collects data on internet users and works with third-party providers who therefore have access to part of this data, in order to ensure the best possible client experience.


Servers :

The servers for the Bleu de Chauffe website are located at OVH, Head office: 2 rue Kellermann - 59100 Roubaix - France. These servers hold data relating to the accounts of clients who have expressly registered themselves on our database.
This data can be deleted at the client's request.
Ownership of the data:
The data held by Bleu de Chauffe will not be exchanged, given, sold, or hired out to third party companies.

Security :

Passwords provided by the client when creating their account are stored using 'encryption', and cannot be decrypted. This is therefore a secure method.
Purchases are made securely. The means of payment used by Bleu de Chauffe (CM-CIC and Paypal) are 100% secure. Furthermore, the site uses SSL (Secure Socket Layer) protocol, which means that any information transmitted is encrypted by software and that no third party can access it during transmission on the network.
For payments made by bank card (debit card, credit card, or e-debit or credit card) all information given to Bleu de Chauffe by the Client is strictly protected, and all transactions comply with regulations and are secure.


Type of data collected:

Every time the Client visits the site, we may collect, if necessary and in accordance with the relevant legislation and with your agreement, information regarding the devices you use to access our services or the networks you use to access our services, such as your IP address, connection data, type and version of internet browser, types and versions of plugins used on your browser, operating systems or platforms, data relating to the way you navigate our Platform, including your navigation on our Platforms' various URL pages, the content you access or consult, search terms used, download errors, length of time spent on certain pages, your device's advertising identifier, your interaction with the page, and any telephone number you use to contact us. The technology used to collect this information includes, among other things, the use of cookies.


When you create a client account on our site, we save all the information needed to place an order on our system: your email address, first name and surname, postal address, and telephone number, in order to be able to prepare and deliver your order.
These order details are sent to the various service providers involved in ensuring your parcel is delivered to you.
None of the service providers who deal with your order have the right to use your data, and they must delete the data from their IT systems after use. These service providers store data in European data centers. However, if you choose delivery outside Europe, your data, such as your postal address, must be transmitted to the logistical department of the carrier delivering to you in your country.


If you have given your consent, we will also use your email address to send you occasional newsletters. If you no longer wish to receive these emails, you can unsubscribe at any time by clicking on the "unsubscribe me" link at the bottom of the newsletter.


We use your order details and details of your visits to show you advertising while you navigate other websites at a later date. This process does not involve the use of any personal data, and neither advertising sales agencies nor third-party sites who show our advertisements have access to your data.
If you no longer wish to see our advertisements, you can delete the cookies from your internet browser.
Find out how to delete cookies: https://www.comment-supprimer.com/les-cookies/


Most data can be modified directly by you from your client space on our website.
In the event that you cannot find what you are looking for, you are invited to write an email to [email protected] detailing your request.

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